Privacy Policy (GDPR Compliant)

Effective Date: 7 February 2025

1. Introduction

At Ready Set Clear, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data in compliance with the UK GDPR (General Data Protection Regulation) and Data Protection Act 2018.

2. Information We Collect

We may collect the following personal data:

  • Name
  • Email address
  • Phone number
  • Address (for service bookings)
  • Payment information (processed securely through third parties)

3. How We Use Your Information

We use your personal data to:

  • Process and confirm bookings
  • Provide quotes for our services
  • Contact you regarding your enquiry
  • Improve our services through feedback and analytics

4. Data Sharing

We do not sell your personal data. However, we may share your information with trusted third-party service providers (e.g., other clearance service contractors, payment processors, logistics) only when necessary to fulfill our services.

5. Your Rights

You have the right to:
✅ Request access to your data
✅ Request correction or deletion
✅ Object to data processing
✅ Withdraw consent at any time

To exercise these rights, contact us at hello@readysetclear.co.uk.

6. Data Security

We take appropriate security measures to protect your data from unauthorized access, loss, or misuse.

7. Contact Us

For any privacy-related queries, contact:
📞 Phone: +44 7470 631931
📧 Email: hello@readysetclear.co.uk

Terms and Conditions

Effective Date: 7 February 2025

1. Introduction

Welcome to Ready Set Clear. By using our services, you agree to the following Terms and Conditions.

2. Services Offered

We provide house clearance services in the following areas: Kingston upon Hull, Grimsby, Scunthorpe, and surrounding towns/villages.

3. Booking and Payment

  • A quote will be provided before booking.
  • Payment is required upon completion of the service.
  • We accept cash, bank transfers, and major credit/debit cards. Payment details will be confirmed upon booking..

4. Cancellations and Refunds

  • Cancellations must be made at least 24 hours in advance.
  • Deposits (if applicable) are non-refundable.
  • Refunds will only be issued for cancellations made before the 24-hour notice period.

5. Liability

  • We are not responsible for items left behind after clearance.
  • We do not handle hazardous waste or chemicals.
  • Any damage must be reported within 24 hours after service completion.

6. Governing Law

These terms are governed by UK law.

Cookie Policy

We use cookies to improve your experience on our website. By using our site, you agree to our use of cookies.

1. What Are Cookies?

Cookies are small text files stored on your device to enhance website functionality and user experience.

2. Types of Cookies We Use

  • Essential Cookies: Required for website functionality.
  • Analytics Cookies: Help us track website performance.
  • Marketing Cookies: Used for targeted advertising.

3. Managing Cookies

You can disable cookies in your browser settings, but this may affect website performance.

Refund & Cancellation Policy

Cancellations:

  • Must be made at least 24 hours before the scheduled service.
  • Late cancellations will incur a 50% charge of the total fee.

Refunds:

  • If we fail to provide the service due to our own fault, a full refund will be issued.
  • Deposits (if applicable) are non-refundable.
For cancellations, contact:
📞 Phone: +44 7470 631931
📧 Email: hello@readysetclear.co.uk

Waste Disposal & Environmental Policy

At Ready Set Clear, we follow UK waste disposal regulations and strive to minimize environmental impact.

1. Responsible Waste Disposal

  • All waste is disposed of at licensed recycling and disposal facilities.
  • We prioritize recycling and donation where possible.
  • We do not handle hazardous waste (e.g., asbestos, chemicals).

2. Duty of Care Compliance

We comply with the Waste Duty of Care Code of Practice to ensure waste is disposed of legally.

Complaints Policy

We take customer satisfaction seriously. If you have any complaints, please follow this process:

1️⃣ Contact Us: Send an email to hello@readysetclear.co.uk within 48 hours of the service.
2️⃣ Resolution Timeframe: We will respond within 5 working days.
3️⃣ Outcome: If a refund or service correction is needed, we will provide a resolution.

Health & Safety Policy

We prioritize safety for our staff and customers.

1. Staff Safety Measures

  • Our team is trained in safe waste handling.
  • Protective gear is used where required.

2. Customer Safety Guidelines

  • Customers should not remain in hazardous areas during clearance.
  • We are not liable for any accidents occurring outside of our service area.

8. Accessibility Statement

We aim to make our services accessible to everyone. If you need assistance booking a service, contact us at hello@readysetclear.co.uk.

Accessibility Statement

We aim to make our services accessible to everyone. If you need assistance booking a service, contact us at hello@readysetclear.co.uk.